Frequently Asked Questions

It's easy to be a savvy shopper with CardSwap. Earn SwapPoints on gift card purchased and redeem for gift cards. Browse more than 450 retailers, including Esso, HBC, Winners, Canadian Tire and more. New gift cards are added daily.

• Click "Buy" at the top of the page
• Select the merchant you want to purchase
• Review and accept your SwapPoints offer to add it your shopping cart
• Upon checkout, select one of our payment options (Credit Card, or PayPal)
• Gift cards will be mailed to you with no shipping fees

Are there any purchase restrictions on Gift Card Advantage purchases?

To comply with supply agreements, regulatory purposes, and for general fraud prevention, we retain the ability to limit gift card purchases at our sole discretion.

Get gift cards by collecting SwapPoints every time you buy gift cards on CardSwap. Once you've earned a minimum of 1,000 points simply click on the "Redeem" tab and choose your gift card. SwapPoints earned vary on each transaction depending the balance and merchant.

Shipping is FREE! Gift card orders are processed and mailed out via Canada Post regular mail within 2 business days. Most gift cards are received within a week of placing your order.

Certain gift cards offered on CardSwap are electronic gift cards and will be marked as such. Orders for electronic gift cards will be processed and emailed within 2 business days.

CardSwap offers three different payment options:

Credit card — Credit card payments are processed by one of Canada's largest payment processors through their secure and encrypted platform. Your billing address for your credit card and shipping address must match for the transaction to be processed successfully.

PayPal — You can use your verified PayPal account for your purchases on CardSwap. Payment using PayPal provides all the enhanced security and protection offered by PayPal – the world's largest e-commerce payment platform. Your gift cards can only be shipped to your verified Paypal address on file.

As Canada's #1 gift card exchange, CardSwap buys your gift cards and then resells those gift cards to others.

Occasionally gift cards with unusual denominations and various designs are sold to CardSwap. There is no need to worry, CardSwap verifies the amount available on gift cards with the issuing merchant and guarantees that all gift cards purchased will be delivered with the indicated amount available for spending. If you intend to give this gift card as a present and absolutely require a gift card in brand new condition, we recommend you make your purchase directly from the store.

Use the wishlist to create a personalized list of your favourite merchants. You are given 5 priority selections that will give you front of the line access when gift cards become available. Due to high demand for our gift cards we will email a limited number of wishlist alerts when the gift card comes available. You may not receive an email every time a card comes up but keep checking the site so you can scoop up the deals.

Why wait for your gift card to arrive in the mail? ecodes are electronic gift cards that are emailed directly to you. Most ecodes can be redeemed both in-store and online but each merchant is different. Orders for ecodes will be processed and emailed within 2 business days. Ecodes are only available for certain merchants and will be marked accordingly.

To enable CardSwap to offer terrific incentives on gift card purchases and free shipping, we are unable to process refunds or exchanges on gift card orders. However, for most merchants, you do have the option to sell the gift card back to CardSwap at current rates.

SwapPoints are a part of a reward system created by CardSwap to allow you to earn, collect, then redeem SwapPoints for gift cards to your favourite merchants or cash back via PayPal.

Once you've earned a minimum of 1,000 points simply click on the "Redeem" tab and choose your reward.

If you have an account with CardSwap, you are automatically registered to use SwapPoints!

Everytime you make a transaction, whether buying or selling, you will be presented with the option to earn SwapPoints. Choosing SwapPoints will allow you to redeem for gift cards to the merchant of your choice. Be on the lookout for surprise opportunities to earn even more SwapPoints!

You need a minimum of 1,000 points to redeem a $10 gift card. Alternatively, you can save up 2,500 points to redeem a gift card worth $25!

Have enough SwapPoints for a gift card? Time to cash out!

• Click "Redeem" at the top of the page.
• Select the gift card you would like to purchase in your desired denomination.
• Click "Redeem for 1,000/2,500 SwapPoints"
• Confirm your Redemption and check for a confirmation email.

SwapPoints have no cash value, and are not exchangeable for cash.

No, you cannot buy SwapPoints. To earn SwapPoints you must either buy or sell gift cards on CardSwap.ca. However, be on the lookout for surprise opportunities to earn bonus SwapPoints!

SwapPoints are non-transferable. Any attempt to transfer SwapPoints, may result in automatic termination the offending account.

No, SwapPoints will not expire. However, if your account doesn’t earn SwapPoints for 12 consecutive months, the account may be deemed to be inactive and you may lose all your accumulated SwapPoints.

The SwapPoints feature allows you the opportunity to get the most out of CardSwap by collecting SwapPoints. Redeeming SwapPoints for gift cards also gives you access to a wider selection of merchant gift cards.

Your wishlist is your personal list of your favourite merchants. You can choose to add a merchant to your wishlist through the "Buy" page by clicking on the blue "Add to Wishlist" Box next to each merchant. Or, you can have the wishlist genie help you create a wishlist. Don't forget to choose your priority merchants when you're done!

Your wishlist will allow you to get emailed when a gift card of your choice becomes available - much less work than constantly watching the merchant page yourself.

Simply put, your priority wishlist allows you to buy your favourite cards before anyone else.

Since popular merchants sell out within minutes, get yourself to the front of the line by selecting up to 5 priority merchants. This gets you on the priority mailing list and gives you the head start for your merchant's card. So, head on over to your wishlist to pick your priority merchants now!

This probably means you have good taste since other users likely have the same merchants on their wishlists. For our popular merchants, we send emails in batches, with all users in a queue until the next card comes in. This gives everyone a fair chance at the card, and reduces the likelihood that you will click on the notification email only to find that the card has already been snatched up. To jump the queue, add your absolute favourite merchants to your priority list.

You can check the status of the gift cards you have bought and sold on CardSwap through the My Account link available on the top right of every page.

You can check the balance of your gift cards at any time by visiting the CardSwap Balance Check page to find information to verify the balance left on your gift card. You can also consult the back of your gift card for ways to check your balance. This can usually be done online, through a 1-800 number, or in-store.

You can update and change your wishlist settings from within your account profile.

Use the wishlist to create a personalized list of your favourite merchants. You are given 5 priority selections that will give you front of the line access when gift cards become available. Due to high demand for our gift cards we will email a limited number of wishlist alerts when the gift card comes available. You may not receive an email every time a card comes up but keep checking the site so you can scoop up the deals.

On the login screen, click "Forgot Password" and provide your registration email address. You will then receive an email containing a link to reset your password.

You can update your address, phone number and newsletter permissions in My Profile.